FAQs

General FAQs

What are your delivery charges?

We currently deliver to all areas of the UK, for delivery outside of the UK please Contact Us, we may be able to help 🙂

We charge a simple flat fee of £1.49 on all orders up to £10. For orders over £10 delivery is charged at £3.50.

Orders of £75 or more are delivered free of charge

 

Can I return items from my order?

Unfortunately we cannot accept returns of fabrics that have been cut to order, we can accept returns for any other products. To arrange a return please call 01425 510806 and we will be happy to help.

In the unlikely event of incorrect items being delivered, or of items arriving damaged or faulty, please let us know as soon as possible by calling 01425 510806.

When is the Shop & Studio open?

Our normal opening hours are 9.30am – 4.30pm Tuesday to Saturday. With current government restrictions in place our doors are closed at the moment but you can call us on 01425 510806 to place an order, arrange a collection or return an item.

Where can I find the Shop and Studio?

We’re based in Fordingbride in Hampshire. Find us at: 3 & 5 High Street, Fordingbridge, Hampshire. SP6 1AS.

Pottery FAQs

How long will my pottery take to be ready?

We will aim to get all pottery glazed and fired within 5 days, however usually this time is much less and we’ll call you to let you know when you can come to pick it up.

Do I need to book in advance?

No, most of the time you can walk in, however with COVID restrictions in place, when we are allowed to be open we may need to limit the numbers of customers in the studio to keep everyone safe so it is a good idea to book ahead of time to avoid disappointment. We also advise larger groups to book in advance to guarantee the space.

Are there any age restrictions?

No! Pottery painting is suitable and great fun for any age, plus all of our under-glazes are lead-free and non-toxic. 🙂

How much does it cost?

There is a £3.50 studio fee per painter, plus the cost of the item painted. These generally range from £3.50 – £20.00.

Courses / Workshop FAQs

Do you provide sewing machines to use?

No, unfortunately we cannot provide machines, if you are booking a course that requires one please make sure you will able to bring one on the day!

Can children go to a course or workshop?

Most of our courses are aimed at adults but we can offer children’s classes as well. These can be group or private bookings, please contact us to find out more.

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